Zenatio Support
Get help with Amazon connections, billing, data sync, or a product issue.
support@zenatio.com
We respond within 48 hours during weekdays 09:00–18:00 (UTC+3). Weekend requests may carry over to the next business day.
Common topics
How do I connect my Amazon account?
Open Settings → Integrations and start the Amazon Ads connection. After selecting a region, the Amazon consent screen will open.
I have an issue with billing or subscription
Email us with the workspace and invoice or subscription detail related to your request. Do not include card details or credentials.
I cannot see my data
Sync runs automatically several times a day; for manual sync check Settings → Sync Health. If the issue persists, email us with the affected marketplace and the last successful sync time shown.
I want to report a bug
Send a short summary of the steps you took, the expected behavior, and what actually happened. Include a screenshot if possible.
Support responses are provided for product assistance. Legal, privacy, data processing, and compliance commitments are governed by the relevant legal documents.